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Residences

COVID-19 SAFETY PROTOCOLS

Welcome to Kimpton Hotel Arras. At this time, we are open and accepting guests.

We're continuing to monitor developments and following guidance provided by the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and the State of North Carolina. To help safeguard your health and best serve you during your stay with us, we've made necessary modifications to our amenities and services. In addition to our rigorous standard housekeeping routines, we've increased the frequency of our cleaning procedures and have put in place additional measures to enhance our disinfection protocol in public areas.

Kimpton Hotels & Restaurants Support AHLA's Safe Stay Initiative. Learn more here

Signature Kimpton Programs:

  • Morning Coffee Service is available in the hotel lobby from 7:00 a.m. till 10:00 a.m. or a coffee maker can be provided in your room upon request.
  • Specialty coffees are available at Bargello daily from 7:00 a.m. to 10:00 a.m.
  • Evening Social Hour will now offer an opportunity to unwind and relax over a glass of wine or a cold beer in the comfort of your room. Visit the front desk for additional details.
  • Kimpton bikes are available on a first come first served basis and will have an additional layer of disinfection with the guest present prior to bike check out.
  • Robes for use during your stay are available upon request.

Parking Services:

  • Valet parking is currently available at $27/night.
  • Self parking is available nearby.

Housekeeping Services:

  • To protect the safety of our guests and employees, our housekeeping service is completely contactless. This means that our housekeeping team will not enter your room during your stay. Our team will check in via text to offer contactless delivery of towels, sheets or trash pick-up. You can reply to our text to request delivery at any time including our “Forgot It, We Got It” items such as a toothbrush or razor.
  • We have removed certain guest room items (think throw pillows, books and robes) or in some cases made changes to other in room amenities. Learn more about Kimpton's Approach to Clean.

Minibar:

  • In need of a snack or a cold drink? Stop by the front desk to purchase a variety of mini-bar items from our pop-up bodega.

Dining Services:

  • Bargello is open for dine-in service or take-out for breakfast, lunch, and dinner. Click here to view hours.

In-Room Dining:

  • In-Room Dining is available for guest room contactless delivery for breakfast, lunch, and dinner. Place an in-room dining order by dialing extension 5526.

Concierge Services:

  • Looking for ice? For your safety, we have pre-bagged ice on each floor at our hydration stations near the #16 room.
  • In need of Asheville restaurant recommendations for dine-in or delivery? Text us directly here 828-346-7411 for a curated list of our favorites.

Fitness Center:

  • The fitness center is open with social distancing guidelines.

Business Center:

  • Please visit the front desk for copy and printing services.

Other Services:

  • In-House Bell services are not currently available. However, we have luggage carts for self-service use.

Please don't hesitate to reach out directly to address any questions or concerns you have during your time here. For guest services, please contact frontdesk@hotelarras.com OR 828-255-0303 with questions.

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Face coverings are required in all public spaces at our hotels in the Americas.